PRIVACY POLICY

Last updated: 08/11/2025

C&J’s Animal Park is committed to protecting your privacy. This Privacy Policy explains how we collect, use and store your personal information when you visit our website, contact us, make a purchase, or submit a form. By using our website, you agree to the practices described below.

1. Information We Collect

We collect personal information in the following ways:

Information you provide directly

This includes information given when you contact us, make an online purchase, complete a volunteer form, submit an outreach or group enquiry, or sign up to our newsletter.

This may include:

Name
Email address
Phone number
Postal address
Details relevant to your enquiry or booking
Accessibility information (if provided)
Volunteer/Job application details

Sensitive information

If you provide information about accessibility needs or medical conditions, this is only used to ensure your visit or outreach session is safe and suitable.

Information collected automatically

Our website (hosted through Wix) automatically collects:

IP address
Browser type
Device type
Pages visited
Time spent on the site

This helps us understand how visitors use our website.

Our website uses cookies provided by Wix. These help the site function correctly and allow basic analytics.
You can control cookie preferences in your browser or through our cookie banner.

2. How We Use Your Information

We use your information to:

Respond to enquiries
Process bookings, purchases and outreach requests
Manage volunteer/job applications
Send updates or newsletters (only if you subscribed)
Improve our website and services
Ensure accessibility needs are met
Maintain administrative records

We do not sell your personal information.

3. Legal Basis for Processing (UK GDPR)

We process your information under one or more of the following:

Consent
Contract
Legal obligation
Legitimate interest

4. How We Store and Protect Your Data

Your information is stored securely using:

Wix (our website platform)
Encrypted email systems
Internal protected records

We retain data only for as long as necessary. Sensitive information is deleted when no longer required.

5. Sharing Your Information

We may share your information with:

Wix (website hosting)
Payment providers such as Wix Payments or PayPal
Email service providers
Legal authorities, if required

We do not share your data with advertisers or unrelated third parties.

6. Your Rights (UK GDPR)

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw consent
Object to processing
Request a copy of your information

To exercise these rights, email: info@cjsanimalpark.com

7. Children’s Privacy

Our website is not intended for children under 13.
We do not knowingly collect information from children online.
Any information regarding minors (e.g., for group visits) is used only for the purpose intended.

8. Links to Other Websites

Our website may link to other websites. We are not responsible for the content or privacy practices of any external website.

9. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. The updated version will always be available on this page, with the most recent update date shown at the top.

10. Contact Us

For questions about this Privacy Policy, contact us at:

Email: info@cjsanimalpark.com

Address: 30 Derryall Road, Portadown, BT62 1PL