OUTREACH TERMS & CONDITIONS

Bookings and Payments

• Your booking is considered confirmed once a deposit has been paid or a written agreement has been received from C&J’s Animal Park.

• Your booking applies to the date and time agreed. The booking will only be transferred in exceptional circumstances, at the discretion of our team. 

• Our team will begin to pack up equipment at the end time agreed. Any extension on time due to the event running behind will be at the discretion of the team and subject to an additional fee. 

• Your booking and any deposits paid in advance are non-refundable. 

• Full payment is due on the day of the event, unless you have requested to be invoiced. Invoices are available for schools and other externally funded events. 

• In the rare event that C&J’s Animal Park is delayed due to unforeseen circumstances (such as traffic, animal welfare, or adverse weather), we will notify you as soon as possible. The full duration of the session will still be honoured where practical, or a partial refund or reschedule may be offered if a significant delay occurs.

• If you cancel your booking within 14 days of the event 50% of the payment will be required. If you fail to cancel the booking and our staff turn up to find the event cancelled or cancel within 7 days of the event FULL PAYMENT will be required. 
   

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Animals Involved

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• You can find a list of animals that usually accompany us here: www.cjsanimalpark.com/outreach-programme 

• Please note we cannot guarantee ANY particular animals attendance. Animals may be sick, shedding, unwilling to be handled or they simply may want a break. Our animals’ welfare and happiness take priority. If they don’t want to come we will not force them to attend. 

• We do not bring animals with a history of aggression to events, however, it is important to note that all animals are capable of biting and scratching and you accept this risk when you agree to handle our animals. 

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Venue

• The organiser must confirm the venue is suitable for this experience. For example, if the event is outdoors a gazebo or suitable covered area must be provided. In colder months we may also require access to electricity to keep our animals warm (for events outdoors and/or lasting longer than 1 hour). From approx. November to February we cannot attend outdoor events unless we are able to be stationed indoors. 

• At times we have a lot of equipment to unload, especially at outdoor venues or at long events. Parking close to our assigned area would be ideal.

• If you are hiring a venue, such as a community hall, you must get permission from the venue owner to confirm our animals are permitted on site.
   

 

Medical Info

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• It is the organisers responsibility to inform us of any relevant medical conditions or allergies (fur, etc) during the booking process. 

• We wish to keep our outreach programme as accessible as possible. Please inform us of any disabilities or accessibility requirements during the booking process to allow us to prepare and adapt the experience where necessary. 

• C&J’s Animal Park staff are not responsible for administering medication or managing medical conditions during visits.

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Hygiene, Safety, Supervision & Liability  

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• Please be aware that all animals carry microorganisms that can be passed to humans and may cause illness. While the risk is low, it can be reduced by following the advice given below. 

• We request that all participants wash their hands with soap and running water before and after the event. Alcohol based hand sanitisers will be provided but these are not considered adequate after contact with animals. It is the responsibility of the organiser to ensure a hand washing point with soap, warm running water and paper towel is made available to attendees.

• All participants must keep their hands away from their face (including nose, mouth, and eyes) during the event until hands are washed thoroughly.

• It is the Parents / Leaders / Teachers responsibility to advise children of the good hygiene practices listed above. 

• Our team will not be responsible for the supervision of any children during the event. Parents / Carers / Guardians / Leaders / Teachers retain full responsibility for the supervision of all minors. Children MUST be supervised at all times. 

• Food and drink will not be permitted around the animals.

• We reserve the right to ask any particular individual to leave and/or terminate the session should we feel our team or the animals are in any sort of risk. No refunds will be given in these circumstances. 

• C&J’s Animal Park accepts no responsibility for loss, injury, illness, or property damage resulting from participation in the event, except where caused by our proven negligence.

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Cancellations

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C&J’s Animal Park reserve the right to change or cancel the booking due to unforeseen circumstances at any time. We will always give as much notice as possible and make every effort to attend. We will not cover travel or other associated costs incurred due to this. If we cancel, any payments made will be fully refunded or transferred to an alternative date.